State Farm® Insurance Agent Mary Ann Surber

"I give five stars to Kaylie Engleman at Mary Ann Surber State Farm Insurance. Kaylie was very efficient and professional in helping me obtain Home Owners Insurance. I appreciate her hard work."

"I get the best coverage from Mary Ann she is awesome and the rates are great"

"Brittney is the best insurance representative that I have ever worked with. It was super simple to switch over my car, home and flood insurance. She handled everything for me."

"Kaylee reached out to update my policy and ended up saving me almost 100 dollars was so knowledgeable and pleasant to talk to 👍"

"Brittney was very helpful and courteous."

"Mary Ann was a terrific help getting my Renter's insurance. Made the process very quick and easy."

"So I've had my auto and homeowners insurance with Allstate for almost 3 years now and didn't really have a problem with them until I was informed that when my policy renewed this month my auto monthly rate was going to go up drastically with really no explanation when I asked. I realized it there is premium increases but we're talking over $200 a month more. I reached out to this State farm office because it's close to my house and my family primarily my mother has used State farm for 40 plus years. Makes me wonder why I hadn't done this sooner because everything from the start of the call all the way until I was a new State farm member and hanging up off the call, Brittany was absolutely amazing! I say this because she made the experience stress-free, relatively quick yet she was also thorough, super friendly, and yeah it just felt like I didn't really have to do anything but let her work her magic! Thank you so much Brittany and I look forward to State farm now ensuring mine as well as my daughter's vehicles!"

"Excelente atención"

"Mary Ann and her team spent time with us reviewing all of our policies. We have had State Farm for years however Mary Ann is a new agent for us. Thank you very much Mary Ann and team!"

"Customer Service was above and beyond expected. All questions or concerns were answered and understood. Would totally recommend Mary Ann and her staff for any and all insurance needs. We could tell the personal care and customer service will never be an issue."

"They saved me money when I changed my cars insurance to them, and my rent insurance too. Thanks Elizabeth she's a great agent ."

"Kaylie was awesome and invested so much time in trying to find me an auto/life policy that would fit my current situation. She always followed up even before I did sometimes. Her patience and dedication to her profession I'm sure is a great value to State Farm."

"Delaney is nice and Kaylie was very helpful getting me set up, it took 20 minutes to get a quote and when i called back to follow through with the insurance plan they had me set up in under 10 minutes!"

"Regarding a 3 year old claim, the service was excellent. I did not realize I was covered in opening this claim for repair last month. I had changed carriers, simply from corporate changes. The repair, rental, continuing communication was professional, support was good, both at home office and the customer service support claim service. Vandalism was done to the entire left side of my vehicle in May of 2020. Was a highly charged experience, as I made clear to Gladstone police. The support from State Farm made this experience doable to fix the damage. Thank you State Farm."

"Casualty and property expert Barbara Bowman is the "real deal" when it comes to client service and relations."

"Mary Ann Surber was very helpful!"

"Mary Ann is an amazing agent! She is kind, helpful and knowledgeable. I definitely recommend."

"I had high hopes when I signed up with State Farm Insurance, but my experience has been nothing short of a trainwreck. From the very beginning, it felt like a constant struggle to get the service and support I expected. Customer Service: The customer service at State Farm is abysmal at this agency. I've had the worst time communicating the simplest of details with any of their associates. When I finally reached Mary Ann, she seemed defensive, disinterested and unhelpful. Premiums: The premiums I was quoted initially were reasonable, but they skyrocketed. We're talking about $720 for 6 months for two vehicles to $1700... It's more than disheartening when you sign up for an insurance plan thinking you're getting a good deal, only to see your rates increase dramatically over a month and a half time period. Lack of Transparency: State Farm lacks transparency in their dealings. I never felt like I fully understood my policy or what I was paying for with every increase, of which there were four and their responsibility - not ours. It's frustrating not to have clarity about what you're actually covered for. Billing Issues: Billing problems were a recurring issue. I experienced increase in charges, and it seemed like I had to constantly follow up to correct these errors. This lack of attention to detail is unacceptable. In conclusion, I would strongly advise against choosing Mary Ann Suber. My experience with them has been riddled with frustration, poor customer service, and a general lack of professionalism. There are plenty of other insurance providers out there that offer better service and more transparent agencies. Do your research and consider other options before committing to this agency."

"Absolutely horrible - rates chaged 4 times in a month an a half. Maryann offered no apology, didn't even acknowledge the situation being frustrating. Her associates rarely could answer a question directly. Awful business."

"All the staff are always so kind, helpful and knowledgeable. No matter the reason I call. I have been with them since 2006. And have no intentions of going anywhere else!"

"Amazing agent. Extremely knowledgeable, kind and gracious. Mary Ann was so helpful while assisting me with the claim on my mother’s life insurance after she passed away."

"Great service and products offered! Staff was awesome also!"

"We have been very happy with Mary Ann and staff.. They are always friendly and ready to help"

"I have been with Mary Ann since 1981! Office staff is friendly and always very helpful"

"So glad I found this agency. Kaylie with Mary Ann’s Agency has been great with getting me switched and making sure I had sufficient coverage. They have also helped my mom switch over to State Farm and we are both so happy and appreciative. Thanks for the awesome service!"