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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Marshall Mason

April 18, 2024

5  out of  5 rating by Marshall Mason
"Mary Ann was a terrific help getting my Renter's insurance. Made the process very quick and easy."
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Kenny Riley

February 1, 2024

5  out of  5 rating by Kenny Riley
"So I've had my auto and homeowners insurance with Allstate for almost 3 years now and didn't really have a problem with them until I was informed that when my policy renewed this month my auto monthly rate was going to go up drastically with really no explanation when I asked. I realized it there is premium increases but we're talking over $200 a month more. I reached out to this State farm office because it's close to my house and my family primarily my mother has used State farm for 40 plus years. Makes me wonder why I hadn't done this sooner because everything from the start of the call all the way until I was a new State farm member and hanging up off the call, Brittany was absolutely amazing! I say this because she made the experience stress-free, relatively quick yet she was also thorough, super friendly, and yeah it just felt like I didn't really have to do anything but let her work her magic! Thank you so much Brittany and I look forward to State farm now ensuring mine as well as my daughter's vehicles!"
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Charlie Toyo

November 7, 2023

5  out of  5 rating by Charlie Toyo
"Excelente atención"
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Dotti Schulenberg

November 5, 2023

5  out of  5 rating by Dotti Schulenberg
"Mary Ann and her team spent time with us reviewing all of our policies. We have had State Farm for years however Mary Ann is a new agent for us. Thank you very much Mary Ann and team!"
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Jim Schulenberg

November 3, 2023

5  out of  5 rating by Jim Schulenberg
"Customer Service was above and beyond expected. All questions or concerns were answered and understood. Would totally recommend Mary Ann and her staff for any and all insurance needs. We could tell the personal care and customer service will never be an issue."
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Saif Salah Designz

November 1, 2023

5  out of  5 rating by Saif Salah Designz
"They saved me money when I changed my cars insurance to them, and my rent insurance too. Thanks Elizabeth she's a great agent ."
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October 20, 2023

5  out of  5 rating by Duane
"Kaylie was awesome and invested so much time in trying to find me an auto/life policy that would fit my current situation. She always followed up even before I did sometimes. Her patience and dedication to her profession I'm sure is a great value to State Farm."
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Erick Abunga

October 20, 2023

5  out of  5 rating by Erick Abunga
"Delaney is nice and Kaylie was very helpful getting me set up, it took 20 minutes to get a quote and when i called back to follow through with the insurance plan they had me set up in under 10 minutes!"
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Lucy Davis

October 18, 2023

5  out of  5 rating by Lucy Davis
"Regarding a 3 year old claim, the service was excellent. I did not realize I was covered in opening this claim for repair last month. I had changed carriers, simply from corporate changes. The repair, rental, continuing communication was professional, support was good, both at home office and the customer service support claim service. Vandalism was done to the entire left side of my vehicle in May of 2020. Was a highly charged experience, as I made clear to Gladstone police. The support from State Farm made this experience doable to fix the damage. Thank you State Farm."
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Jim Wilkerson

October 13, 2023

5  out of  5 rating by Jim Wilkerson
"Casualty and property expert Barbara Bowman is the "real deal" when it comes to client service and relations."
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September 21, 2023

5  out of  5 rating by MARY PEAL
"Mary Ann Surber was very helpful!"
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Kallie Lehenbauer

September 19, 2023

5  out of  5 rating by Kallie Lehenbauer
"Mary Ann is an amazing agent! She is kind, helpful and knowledgeable. I definitely recommend."
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Valverde Arts

September 18, 2023

1  out of  5 rating by Valverde Arts
"I had high hopes when I signed up with State Farm Insurance, but my experience has been nothing short of a trainwreck. From the very beginning, it felt like a constant struggle to get the service and support I expected. Customer Service: The customer service at State Farm is abysmal at this agency. I've had the worst time communicating the simplest of details with any of their associates. When I finally reached Mary Ann, she seemed defensive, disinterested and unhelpful. Premiums: The premiums I was quoted initially were reasonable, but they skyrocketed. We're talking about $720 for 6 months for two vehicles to $1700... It's more than disheartening when you sign up for an insurance plan thinking you're getting a good deal, only to see your rates increase dramatically over a month and a half time period. Lack of Transparency: State Farm lacks transparency in their dealings. I never felt like I fully understood my policy or what I was paying for with every increase, of which there were four and their responsibility - not ours. It's frustrating not to have clarity about what you're actually covered for. Billing Issues: Billing problems were a recurring issue. I experienced increase in charges, and it seemed like I had to constantly follow up to correct these errors. This lack of attention to detail is unacceptable. In conclusion, I would strongly advise against choosing Mary Ann Suber. My experience with them has been riddled with frustration, poor customer service, and a general lack of professionalism. There are plenty of other insurance providers out there that offer better service and more transparent agencies. Do your research and consider other options before committing to this agency."
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Emily Valverde

September 18, 2023

1  out of  5 rating by Emily Valverde
"Absolutely horrible - rates chaged 4 times in a month an a half. Maryann offered no apology, didn't even acknowledge the situation being frustrating. Her associates rarely could answer a question directly. Awful business."
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Cari Turecki

September 13, 2023

5  out of  5 rating by Cari Turecki
"All the staff are always so kind, helpful and knowledgeable. No matter the reason I call. I have been with them since 2006. And have no intentions of going anywhere else!"
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Patty Rose

July 31, 2023

5  out of  5 rating by Patty Rose
"Amazing agent. Extremely knowledgeable, kind and gracious. Mary Ann was so helpful while assisting me with the claim on my mother’s life insurance after she passed away."
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Dave Osborn

July 15, 2023

5  out of  5 rating by Dave Osborn
"Great service and products offered! Staff was awesome also!"
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Tammy Foster

April 1, 2023

5  out of  5 rating by Tammy Foster
"We have been very happy with Mary Ann and staff.. They are always friendly and ready to help"
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Jerry Betterton

April 1, 2023

5  out of  5 rating by Jerry Betterton
"I have been with Mary Ann since 1981! Office staff is friendly and always very helpful"
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Latrice Barnett

March 31, 2023

5  out of  5 rating by Latrice Barnett
"So glad I found this agency. Kaylie with Mary Ann’s Agency has been great with getting me switched and making sure I had sufficient coverage. They have also helped my mom switch over to State Farm and we are both so happy and appreciative. Thanks for the awesome service!"
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Heather Brooner

March 21, 2023

5  out of  5 rating by Heather Brooner
"After my old insurance increased costs, I went to State Farm and they saved me over $100 a month. It was quick and easy. I’m someone who dislikes changing things and will often pay more for something than go through the hassle to change. Everyone at the office was very nice. Kaylie Engleman was very knowledgeable and helped make the change smoothly. Great service!!!"
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Kurt Paulson

March 7, 2023

5  out of  5 rating by Kurt Paulson
"Always been helpful with everything that I've needed thats why I've stayed with Mary Ann Surber since 2009"
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Nicole Longoria

November 21, 2022

5  out of  5 rating by Nicole Longoria
"Kaylie was thorough, making each policy easy to understand and clear cut. There seems to be a discount for everything! No other company has been able to provide the same rate or lower, AND able to match my current policies."
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Deedee Stuckey

November 15, 2022

5  out of  5 rating by Deedee Stuckey
"Each and every person in Mary Ann's office treat us with such dignity, respect, and privacy. They have never let us down on fulfilling our policies. They stand behind and represent the "like a good neighbor". Been with them a long time and plan to stay. Thank you Mary Ann and all of your staff for taking excellent care of us."
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david webster

November 1, 2022

5  out of  5 rating by david webster
"Great review to update insurance"