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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tammy Foster

April 1, 2023

5  out of  5 rating by Tammy Foster
"We have been very happy with Mary Ann and staff.. They are always friendly and ready to help"

Jerry Betterton

April 1, 2023

5  out of  5 rating by Jerry Betterton
"I have been with Mary Ann since 1981! Office staff is friendly and always very helpful"

Latrice Barnett

March 31, 2023

5  out of  5 rating by Latrice Barnett
"So glad I found this agency. Kaylie with Mary Ann’s Agency has been great with getting me switched and making sure I had sufficient coverage. They have also helped my mom switch over to State Farm and we are both so happy and appreciative. Thanks for the awesome service!"

Heather Brooner

March 21, 2023

5  out of  5 rating by Heather Brooner
"After my old insurance increased costs, I went to State Farm and they saved me over $100 a month. It was quick and easy. I’m someone who dislikes changing things and will often pay more for something than go through the hassle to change. Everyone at the office was very nice. Kaylie Engleman was very knowledgeable and helped make the change smoothly. Great service!!!"

Kurt Paulson

March 7, 2023

5  out of  5 rating by Kurt Paulson
"Always been helpful with everything that I've needed thats why I've stayed with Mary Ann Surber since 2009"

Nicole Longoria

November 21, 2022

5  out of  5 rating by Nicole Longoria
"Kaylie was thorough, making each policy easy to understand and clear cut. There seems to be a discount for everything! No other company has been able to provide the same rate or lower, AND able to match my current policies."

Deedee Stuckey

November 15, 2022

5  out of  5 rating by Deedee Stuckey
"Each and every person in Mary Ann's office treat us with such dignity, respect, and privacy. They have never let us down on fulfilling our policies. They stand behind and represent the "like a good neighbor". Been with them a long time and plan to stay. Thank you Mary Ann and all of your staff for taking excellent care of us."

david webster

November 1, 2022

5  out of  5 rating by david webster
"Great review to update insurance"

Markina Robinson

September 13, 2022

5  out of  5 rating by Markina Robinson
"I love them."

Rachel Streit

August 8, 2022

5  out of  5 rating by Rachel Streit
"I have used them for many many years. My insurance is way cheaper than anywhere else, and they are very good at what they do. I would definitely recommend them for insurance."

William Williams

May 4, 2022

4  out of  5 rating by William Williams
"Moved from KS to Missouri so I wanted an agent closer by and they gladly helped transfer my policies"

Andrea Lawler

February 23, 2022

5  out of  5 rating by Andrea Lawler
"Mary Beth is AMAZING! I had issues with a claim that was filed and as soon as Mary Beth was informed of the issue she made sure that was fixed and kept me updated throughout! It’s hard to find good Customer Service and Mary Beth went above and beyond for me! Thank you again!!"

J Mac

February 18, 2022

5  out of  5 rating by J Mac
"Mary Beth helped me get out of an inflated policy with Farmers and into a more affordable policy with better coverage. Customer service on point!"

Mike Bergren

January 27, 2022

5  out of  5 rating by Mike Bergren
"Always great service and very helpful. I've been thru a lot the last 3 years and Barbara has always been there to help me every step of the way!"

Xavier N

December 3, 2021

5  out of  5 rating by Xavier N
"I'm not the easiest customer when it comes to insurance, I commonly change vehicles and modify policies. This by far has been the best agent I've been with. Staff are always friendly and efficient, and when there's a problem they're usually pretty quick to either correct it, or tell me what I need to do to fix it. They've also been serving my mother well for years."

Katie Walker

November 5, 2021

5  out of  5 rating by Katie Walker
"Friendly staff providing quick and efficient service! They were able to explain my quotes and coverages to me making sure my needs were met, rather than just pushing numbers. Always nice to return to a place that remembers my name!"

Gashland Docs

October 13, 2021

5  out of  5 rating by Gashland Docs
"Filing an insurance claim is always such a hassle. I ran into a glitch recently so I just called my local agent. Staff member Mary Beth took ahold of my case and has been helping me along the way. She has done an awesome job communicating between myself and the claims department. She knows her stuff, and if she doesn't she will get the answer. Great customer service, always polite and caring. I highly recommend Mary Ann and her staff. Be sure to ask for Mary Beth for results!"

3Gs momma

October 2, 2021

5  out of  5 rating by 3Gs momma
"Prompt, friendly staff, willing to explain all the specifics of the coverage options."

George Thalman

September 16, 2021

5  out of  5 rating by George Thalman
"When I needed insurance fast it was done She gave me the 3 tiers of coverage. I decided what I needed and it was complete and sent in 15 min. Thank you for the hassle free policy Appreciate you taking care of me George T"

Maury Maddox

August 20, 2021

5  out of  5 rating by Maury Maddox
"My husband and I have been very pleased with the services of Mary Ann Surber and her team! We have used her for multiple homes, autos and life for at least 20 years. With a simple phone call they are always very helpful and timely!"

Dan Grelinger

June 30, 2021

5  out of  5 rating by Dan Grelinger
"Always helpful."

Robert Collins

June 6, 2021

5  out of  5 rating by Robert Collins
"I've had insurance here for a few years now. They had the most inexpensive coverage. The office staff is always nice and courteous. My agent makes time for me even when I just walk in. I highly recommend them."

Mac Mason

May 3, 2021

5  out of  5 rating by Mac Mason
"Mary Ann and her entire team were fantastic! Not only were they incredibly responsive with their service, but when I had questions or needed something quickly they were very transparent about all the information I needed, including the ins and outs of my policy. I have used Mary Ann for Home and Auto as well as Life insurance. I have never had a problem with her or her employees. They have been extremely pleasant and professional to work with throughout the years of service they have provided. I’d recommend anybody looking for insurance of any kind to check in with Mary Ann before considering any other outfit."

Holly Dietz

April 30, 2021

5  out of  5 rating by Holly Dietz
"I love Jill!! She is fantastic!! Always responsive- she follows up to check on us and does everything thing she can that will benefit us the most!"

Patsy Bratcher

January 26, 2021

5  out of  5 rating by Patsy Bratcher
"I like everything about this office. They are always able to answer any question I have. This office knows the true meaning of customer service."